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Never Split the Difference by Chris Voss Motivational Interviewing by William R. Miller Just Listen by Mark Goulston A Manual for Creating Atheists by Peter. Goulston, a psychologist, consultant, author and frequent contributor on TV, has written an insightful and example-laden book that explores. Embrace Possibility book notes for Mark Goulston’s Just Listen: Discover the Secret to Getting Through to Absolutely Anyone.

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Overall it was good.

Goulston’s words gave me sizable goosebumps. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades.

Just a moment while we sign you in to your Goodreads account. Want to Read Currently Reading Read. If everyone read this, and adopted its advice, the world would be a better place. What do I need to do to fix it? It gets kind of annoying.

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful. The customers you have worked with forever, but still need them to find you interesting. Pacing was even and the speaker had a pleasant tone. This book is easy to read and worth my time to read.


Instead of hiding a weakness or problem, neutralize it. It takes time, listening and truly getting to know the person.

Just Listen : Discover the Secret to Getting Through to Absolutely Anyone

Once emotions are expressed into words, it can help alleviate a sense of hopelessness in a person – Use fill in the blank statements to guide people to answer their true feelings Kudos to the author for providing such great advice! Jul 02, Van rated it it was amazing. Mar 27, Nasser Salah rated it it was amazing Shelves: There are no discussion topics on this book yet.

The book was recommended to me by a classmate, and I do recommend it to ggoulston interested in this subject matter.

Do over done differently 2. Review quote “Backed by the latest scientific research, simple but powerful techniques that can turn frustration jyst anger into engagement are explained.

Exceptional Service, Exceptional Profit: This book gives plenty of realistic scenarios: This is going to the list of my top recommended leadership and self-growth books both for corporate professionals as well as business owners. There are several points made this book become one of my favorite book.

It takes time to form a relationship, but can be more authentic and meaningful when you use these tactics.

Jul 22, Erika RS rated it liked it. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.


The Best Books of The principles he lays out are profound, and yet when you give them thought, you realize it’s just common sense, often times you could even say “common courtesy” in the respect it gives another.

Provide us the big picture of the persuasion cycle – not too wast time to discuss why this matter. The HR Answer Book: Drawing on his experience a Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. While this may work online, it doesn’t translate well to the in-person conversations. Very very few people are actually competent with communication, and though you may protest that statement, if you have a desire to really hear what people are saying.