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Switchvox Extension Owner User Guide. 3. Contents. 1 Overview 8. 2 Setup 9. My Account 9. Voicemail and Web Suite Password 9. Language Setting This article is the guide to all Switchvox articles. Switchvox Appliance E-Series Quick Setup Guide Switchvox Extension User Documentation (/Main). Digium IP Phone User Guide provides info about the setup and use of Digium IP phones when a Digium Configuration Server is not in use.

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Digium Switchvox

A company official would only share that it’s highly survivable, available, and resilient, with On the hardware side, its features are integrated into a choice of four different phones, which all have color displays.

In dihium Setup section, an admin can configure converged phones, Digium phones, feature packs, groups, permissions, settings, and users. Likewise, the Digium Swichvox features travel well, with visually appealing and intuitive Android and Apple iOS applications. When creating your Call Rules, you could, for example, create a rule that will decline all queue calls while directing all direct calls to voicemail if you’re in do-not-disturb mode. It would be nice to have that same mobile app act as a desktop softphone, especially if you don’t like to dial from the desk phone.

While that’s convenient for the many workers who use Outlook to manage their contacts, even more useful is digiuk context it provides with incoming calls. Setting up basic conference calls from the phone sets or mobile clients is also straightforward. Mitel offers a dozen different SIP phones. Limited number of preconfigured app integrations.

Digium Switchvox Review & Rating |

The latter issue can be addressed by pulling up the Switchboard tool mentioned earlier. Call controls and preferences for users and the admin console are all web-based via dedicated URLs with a username. It includes a flip-to feature that lets you switch a call from a desk phone to a mobile phone or vice versa without alerting anyone else online. It’s also easy to access voice messages and pull up and manage contracts.

Admins can create straight reports or switchvoz charts directly in Digium’s UI and output them kser to Microsoft Excel or as XML files for easier integration into custom or third-party dashboards. Company doesn’t reveal network backbone information. It has one of the more aesthetically pleasing keypads, which is easy to read in less than optimal conditions and provides access to contacts, a call log, and favorites. This might be enough information for some customers, but for those who need more detail, it could be a deal breaker.


Likewise, since Digium’s phones are also SIP-based, customers could theoretically move them onto another SIP-compatible cloud PBX service, though your mileage may vary depending on how many liberties each vendor has taken with the standard. In the Tools section, admins can access an IVR menu editor, create time settings, manage call recording, and set up event triggers.

Those cloud PBX providers, among others, promote that they don’t lock customers into their own hardware as did traditional PBX suppliers, who were notorious for locking their customers into their proprietary systems. Likewise, the Salesforce UI lets users dial calls from its customer relationship management CRM contact records and track the call. Otherwise, the four phones Digium offers should suit most business environments, and the low-end phone offers a nice display and feature set for the price.

In addition to providing managers with customized dashboards, users can create their own widgets as well. He was previously editor-in-chief of Redmond magazine, and has covered IT software, har Digium acknowledges this but maintains, not surprisingly, that customers will get the best calling experience and ease of use by using its phones.

The Digium phones are designed to auto-provision the network settings and features of the Switchvox service. To help, the company or the partner with whom you’re working will provide this configuration service as well.

However, even though it doesn’t win overall, Digium Switchvox still provides enough capability to suffice for many operations and it’s available at a fairly competitive price point. When asked how many data centers it runs or whether it runs in a public cloud environment or dedicated hosting facilities, the company replied that it doesn’t disclose this information, including whether or not it’s geo-redundant, which is a fairly basic requirement for IT people interested in making sure their phone service stay reliable.


Setting up user extensions is typically among the first steps where you can create extensions, modify them, or import them from other systems. While those are the only connectors Digium currently offers it would be nice to see the company roll out morecustomers can link other apps, including their own custom software, by using the Digium API, which lets developers build apps in the widely used JavaScript language. Other tools include management of company contacts, rapid dial list, and a tool to develop apps for the Digium phones.

The package is quite suitable if you like their phones, which are all sturdy devices. You may unsubscribe from the newsletters at any time. Digium also offers a useful administrator console that provides useful tools for call monitoring, real-time queuing, and a variety of other reports. This person will gather configuration information such as how many extensions are needed, what types of permissions different employees should receive, and what other features people in the organization might need.

At the high-end, the D80 Figure 2 is driven by a 7-inch, touch-screen display, and embedded menu options that can render visualizations of voicemail, presence, contacts, and call handling capabilities.

The company only started offering the Switchvox cloud PBX service a few years ago.

Basic conferencing feature set. Company offers its own phones designed for integration with the service. It also includes a guest chat web app that lets a presenter send a link to participants, and they can chat and have a simple video conference with screen sharing. Many cloud PBX offerings now provide mobile client features. When enabled, users can dial a call directly from the Outlook contact with an embedded dial button.

This provides access to the tool, which lets you upload the final packaged app. RingCentral Office for Business. The network requirements are straightforward.